GENERAL TERMS AND CONDITIONS (“GTC”) of the Braníček children’s club

operated by Susie’s Childcare s.r.o., ID No.: 230 50 772

with its registered office at Branická 1573/114, Braník, 147 00 Prague 4

registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 420594

e-mail: info@susies.cz

tel.: +420 607 444 012

website: https://www.susies.cz/

WHO WE ARE AND WHAT THESE GTC ARE FOR

We are the operators of the Braníček children’s club, a small educational club for children that combines elements of a nursery, a community center, and themed hobby groups (“Braníček“).

You can contact us via e-mail at info@susies.cz, by phone at +420 607 444 012, or via the contact form on our website www.susies.cz (“website“). Our contact address for deliveries is Branická 1573/114, Braník, 147 00 Prague 4.

These GTC govern, in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (“CC“), the mutual rights and obligations between us and you when using leisure groups, educational lessons, the nursery, and other activities provided by us to your children, as well as mutual rights and obligations arising in connection with or on the basis of any contract concluded between us and you (“Contract“). Wherever these GTC refer to “us“, we mean the company Susie’s Childcare s.r.o., ID No.: 230 50 772, with its registered office at Branická 1573/114, Braník, 147 00 Prague 4, its employees, and third parties cooperating with it.

I. INTRODUCTORY PROVISIONS

1. If we refer to the terms and conditions in any form, this means these GTC or their later versions.
2. Our relationship is not affected by commercial customs in any way. The relevant part of Section 545 of the CC is excluded.
3. These GTC are an integral part of every Contract we conclude with you. In the Contract, we may agree on certain provisions differently from these GTC; however, even in such a case, these GTC will always be part of the Contract. Deviating provisions in the Contract take precedence over the universal provisions of the GTC.
4. The Contract and the GTC are usually prepared in the Czech language and are governed by the laws of the Czech Republic. Any disputes arising from the Contract, even if the contractual documents were prepared in another language, will be resolved before the courts of the Czech Republic according to the laws of the Czech Republic.
5. Please note that in order to, among other things, comply with constantly changing legislative requirements, we may unilaterally change or supplement the wording of the GTC, regardless of the nature of the changed provision. You give us your consent to be informed about changes to the GTC via our website, and no personalized notification will be sent to you. You may reject these changes in accordance with Section 1752(2) of the CC and terminate the commitment for this reason within 1 month of their change. The notice and termination of the Contract do not affect our already established right to payment for the price of services provided within Braníček. This provision also does not affect the rights and obligations arising during the period of effectiveness of the previous version of the GTC. However, all newly arising rights and obligations from existing Contracts will already be governed by the new version of the GTC.

II. CONCLUSION OF THE CONTRACT

1. The subject of the Contract you conclude with us is the care of your child at our premises under the supervision of qualified and competent authorized persons who provide the program and upbringing of the child to the extent of the service requested by you and offered by us (mini-nursery, leisure group, and others), the scope and content of which can be found on the website, including their price, and your obligation to pay the agreed price for these services.
2. The Contract is concluded via the website. To reserve individual services, you need to be registered and have a user account created within the website’s user environment. The display of the form for registration and creation of a user account in the website’s user environment is thus a proposal to conclude a Contract on our part.
3. Your click on the “Register” button is an unconditional acceptance of the proposal to conclude the Contract on your part, and the Contract is concluded by this action. By clicking on the field (so-called checkbox) within the registration form, which contains a description reading “Cancellation Policy”, and subsequently clicking on the “Register” button, you express your consent to these GTC and that you will be bound by them.
4. Please note that you are not entitled to accept our offer to conclude a Contract with a modified acceptance, i.e., to unilaterally change our offer.
5. When registering and further using the website and in all communication with us, you are obliged to provide all required data correctly and truthfully, especially your data and data about the specific needs and health restrictions of your child, and if they change, you are obliged to update them immediately within the user account on the website. We consider the data provided by you to be correct and up-to-date. We are not liable for any damage or other harm caused by a breach of this obligation of yours.
6. Access to the user account is secured by a username and password. You are obliged to maintain confidentiality regarding the information necessary to access your customer account. We bear no responsibility for any misuse of the customer account by third parties. You are also not entitled to allow third parties to use the customer account.
7. You acknowledge that your user account may not be available continuously, especially with regard to the necessary maintenance of the seller’s hardware and software equipment, or the necessary maintenance of third-party hardware and software equipment.
8. Your click on the “Reservation binding to payment” button is an order for an individual service offered on our website within the Contract. The reservation is secured through the SimplyBook.me reservation system.
9. You expressly agree that for the first reservation of services, it is only possible to reserve a one-time activity, not a service package or multiple individual one-time activities.
10. You grant consent to the use of remote communication means when concluding and fulfilling the Contract. Costs incurred by you when using remote communication means in connection with the conclusion of the Contract (especially internet connection costs) are borne by you. We, in turn, bear our own costs for concluding the Contract.

III. INFORMATION ON PRICES LISTED IN THE PRICE LIST AND PAYMENT TERMS

1. You have the option to use our services in the form of a one-time activity or to purchase a service package. The price of a one-time activity and a service package, including their content and scope, is listed in the price list on our website, while the price, number of entries, and validity of the service package offer are listed in a special section of the website “Packages”.
2. We list the prices of services on our website without VAT. Should we become a VAT payer, these prices will also be listed with VAT according to its legal rate.
3. We are entitled to withdraw from the concluded Contract or part thereof (order) in the event that the price of the service that is the subject of the order clearly does not correspond to the value of this service, and this price was listed on the website as a result of a technical error on our part. In such a case, we are entitled to send you a withdrawal from the Contract to your e-mail address without undue delay after we discover that a technical error has occurred, but no later than the moment the service begins to be provided.
4. Any discounts on the price of services cannot be combined with each other unless we agree otherwise.
5. We do not require any deposit or other similar payment from you in advance. Payment of the price before the provision of the ordered service is not a deposit.
6. The price of our services must be paid in advance as part of the reservation of a specific activity or service package. The price of the ordered service is payable immediately. You expressly agree that until the price of the ordered service is paid, we are not obliged to guarantee you free capacity for the ordered activity.
7. Payment of the price of services can be made in the following ways:
   • by cashless payment through a payment gateway that will be made available to you as part of the reservation of a service or service package. In this case, you follow the instructions of the relevant electronic payment provider; or
   • through credits that you can purchase in your user account by cashless payment through a payment gateway that will be made available to you within the user account. Credits represent a prepaid electronic means that can be used to pay for selected services or service packages. The value of the credits through which you will pay for a specific service or service package will always correspond to the price of the given service or service package listed in the price list on our website. The validity of credits is governed by the current information on our website. You expressly acknowledge and agree that credits are non-refundable. In the event of their non-use or the expiration of their validity, the equivalent of their monetary value will not be returned to you.
8. We will issue a tax document – an invoice. We will send the tax document to your e-mail address that you provided when registering your user account.
9. In the event that your child cannot participate in the reserved service, you can cancel the reservation; however, please note that we are entitled to charge you the following fees, because by reserving a place for your child and preparing a program tailored to your child, we have already partially begun providing the service. If you cancel the reservation, we have the right to charge a cancellation fee under the following conditions:
   • when canceling a reservation for a one-time activity up to 48 hours before its planned start, we will not charge you any cancellation fee
   • when canceling a reservation for a one-time activity 48-24 hours before its planned start, we will charge you a 50% cancellation fee of the paid price
   • when canceling a reservation for a one-time activity later than 24 hours before its planned start, we will charge you a 100% cancellation fee of the paid price
   • if the child is unable to participate in a specific activity within a service package and this fact is announced up to 24 hours before the planned start of the activity, we will not charge you any cancellation fee
   • if the child is unable to participate in a specific activity within a service package and this fact is announced less than 24 hours before the planned start of the activity, your entry will lapse without compensation.
10. The price of services includes drinks, but not food; you are obliged to provide this for your children yourself. We are not responsible for the failure to fulfill this obligation of yours and the consequences resulting therefrom.

IV. RIGHTS AND OBLIGATIONS OF THE PARTIES

1. Please note that you are obliged to comply with all your obligations arising from the Contract, these GTC which are part of it, and generally binding legal regulations. Please be aware that as a result of your illegal conduct, harm may also be caused to us, and our good reputation and the good reputation of the Braníček children’s club may be damaged. We are thus entitled to enforce all claims arising from such a situation against you, in accordance with the relevant legal regulations.
2. You are obliged to act politely, honestly, and in good faith towards us and other parents and children, and to provide all necessary cooperation and information required for the proper fulfillment of the Contract on our part.
3. You are obliged to inform us about all health complications of the child, medications that the child takes long-term, and foods and substances to which the child is allergic.
4. You are obliged to inform us about infectious diseases that the child has contracted, as well as other serious changes in the child’s health status.
5. You are entitled to hand over your child to us only if they are healthy, without evident signs of illness. You are obliged to immediately inform us or a person authorized by us about any initial symptoms of illness, allergy, or other indisposition of the child. We reserve the right to refuse to provide care for a sick child.
6. In the event that evident signs of a cold/other illness appear during attendance, we will contact you with a request for the immediate removal of the child from the premises. You are obliged to ensure the removal of the child without undue delay after such notification. You agree that in case of urgent need, medical services will be called for the child.
7. You are obliged to hand over the child to us in time before the start of the ordered activity and pick them up at the specified time of the end of the ordered activity. If you do not pick up the child on time, you are obliged to pay us a contractual penalty of CZK 250 for each started hour exceeding the specified pickup time.
8. The child must not bring objects of higher financial value into the premises. Please note that we are not liable for valuables, money, mobile phones, etc., brought into the premises by the child.
9. You are obliged to submit to us a medical fitness report for the child’s admission to the children’s group no later than the day the child starts the first ordered activity.
10. Please note that we are entitled to ask the person picking up the child for identification with a valid document, without which we may refuse to release the child.
11. You have the right to the proper provision of contractually agreed and paid services.
12. Furthermore, you have the right to all information of which we are aware and which in any way affects the contractually agreed and paid services, and to be immediately informed of any changes in the scope of ordered services and price.
13. You also have the right to complain about the ordered services in accordance with Article V of the GTC and the right to personal data protection in accordance with Article VIII of the GTC and the Privacy Policy.
14. We are obliged to inform you properly and truthfully about all facts concerning the agreed services that are known to us.
15. Our goal is to provide quality services. For this purpose, we take care of the following when providing services:
    • when providing care, we proceed according to our best knowledge and skills, in the interests of the child, so that they are properly cared for, while when selecting our employees, we ensure that these persons share these values of ours
    • we respect the wishes and requirements of parents that can reasonably be requested of us
    • we respect the individual personalities of children, their nature and specific requirements, and communicate with children in a manner appropriate to their age and development
    • in the event of conflict, we proceed conciliatory, taking into account the age and development of the child, we resolve conflicts through mutual communication and never use physical punishment
    • we ensure compliance with the rules of proper hygiene
    • we devote time and attention to children
    • we act with children and parents in accordance with the rules of polite behavior.
16. Furthermore, please note that we are entitled to terminate the provision of services and exclude the child from the relevant activity in the event that:
    • the child is restless in the absence of parents or another close person, cries, and despite our efforts, it will not be possible to calm them down,
    • the child will threaten the safety, health, and quality of services provided to other children (for example, by physically attacking other children, disturbing).

In the event that these incidents occur repeatedly, we are entitled to refuse to provide you with further services according to these GTC and withdraw from the already concluded contract.

17. Please note that we have the right to change the scope of services provided. If circumstances arise that prevent us from providing services according to the set and contractually agreed conditions and we are thus forced for objective reasons to change the conditions of the Contract before the start of using the services, we will notify you of such changes without undue delay and propose a change to the Contract via the e-mail you entered when registering on our website. If the proposed change also leads to a change in the price of services, we will state this in this e-mail offer. You will have the right to decide whether you agree to the change of the Contract or whether you withdraw from it, within 3 days of delivery of the notification via e-mail. If you agree to the change, you are obliged to pay the price difference within the deadline set by us. If you do not agree and withdraw from the Contract and no new Contract is concluded, we will return to you without undue delay everything we received from you for the payment of the price of services according to the canceled Contract. If a new Contract is concluded, payments made on the basis of the original Contract are considered payments under the new Contract. If the price of services under the new Contract is lower than the payments already made, we will return the difference thus created to you without undue delay.
18. Furthermore, please note that we are entitled to cancel the agreed and paid services completely (withdrawal from the Contract) under the following conditions:
    • as a result of an unavoidable event that we could not prevent even with all efforts; in this case, we will return the full amount of paid and not yet used services reduced by a handling fee of CZK 100 for issuing the invoice
    • due to a small number of interested parties
    • due to a breach of obligations and rules of conduct by you and/or your child arising from these GTC, and in the event that your child is problematic, aggressive, or constantly cries; please note that the assessment of the severity of the breach of these rules and obligations is entirely up to us, but you will always receive an explanation from us as to what is found in your conduct; in this case, you are obliged to pay us a withdrawal fee in the amount of 100% of the price of the ordered services, while we have agreed that we are entitled to unilaterally offset your claim for the return of the price against our claim for the withdrawal fee.

V. DEFECTS AND COMPLAINTS

1. You must make a complaint about our services without undue delay after you have learned about the defect, and at the same time choose the right from defective performance.
2. You can complain about the service within 30 days of its provision or from the discovery of the service defect, after which the right to a complaint expires. It is we who must prove that the service provided by us was not defective.
3. A complaint about our service can be made via e-mail to our e-mail address listed in the introduction of the GTC. In the complaint, state your details, contact, what and why you are complaining about, further prove that we provided the given service to you, and state how you wish the complaint to be handled. No later than within 3 working days, you will receive a confirmation of receipt of the complaint via e-mail or notification within the website’s user interface. In the complaint confirmation, we will state our identification data, your identification data, your description of the defect, the right from defective performance exercised by you, and the date of the complaint, which means the day the complaint was delivered to us.
4. If it is a material defect (one that the party breaching the Contract already knew or must have known at the time of its conclusion that if the other party had foreseen this defect, it would not have concluded the Contract), you may request the repeated or additional delivery of the service or the removal of the defect by correcting the shortcomings in the management of the relevant activity within the given service. If it is a non-material defect, you are only entitled to its removal.
5. As a consumer, you are always entitled to the removal of the defect. If the defect cannot be removed, if it manifests repeatedly, or if it is a material breach of the Contract, or if it is obvious that we will not remove the defect within a reasonable time or without significant difficulties for you, you can request from us
   • a reasonable discount on the price;
   • a refund of the price based on withdrawal from the placed order for the given service or from the entire Contract; however, you cannot withdraw from the order or the Contract if the defect is insignificant, even if it were irremediable.
6. Changing the choice of the right from defective performance without our consent is possible only if you request the removal of a defect that turns out to be irremediable. If you do not choose your right from a material defect in time, you are only entitled to the removal of the defect.
7. If it turns out that you knew about the defect before concluding the Contract or caused it yourself, you are not entitled to request any discount on the price or request a refund of the full price based on withdrawal from the Contract, whether you are a consumer or not.
8. We will handle your complaint no later than within 30 days of its application, unless we agree with you in writing on a longer period. This period begins to run on the day following the day the complaint was made (the day the complaint was made will be stated in the complaint confirmation we send you). If the end of this period falls on a Saturday, Sunday, or public holiday, then the period ends on the nearest following working day. If we do not handle the complaint within this period, you have the same rights after its expiration as if it were a material defect, and you can request a reasonable discount on the price or a refund of the price based on withdrawal from the Contract.
9. The complaint is handled at the moment we inform you in writing via e-mail communication about its handling and how it was done. This e-mail message serves as confirmation of the handling of the complaint. We may reject your complaint especially for the following reasons:
   • the complaint should have been made with someone else;
   • you already knew about the defect you are complaining about when concluding the Contract or you caused it yourself;
   • the defects occurred after 24 months from the conclusion of the Contract;
   • if the reason for making the complaint is the non-fulfillment of your subjective expectation.
10. You have the right to reimbursement of the costs of making a complaint, namely costs reasonably incurred, while these costs are understood as the lowest possible. You must request reimbursement of these costs without undue delay, but no later than one month from the end of the period for making a complaint.
11. All funds to be returned to you by us, whether on the basis of your justified withdrawal from the Contract or the use of the right from defective performance in the form of a reasonable discount on the price, will be sent to your bank account from which they came to us, unless we expressly agree otherwise.
12. Withdrawal from the Contract
    • By agreeing to these GTC during registration on our website, you give us an express request that you do not wish to use your right to keep a 14-day period for withdrawal from the Contract without giving a reason, where this decision means that by registration your right to withdraw from the Contract without giving a reason expires, as by this registration the service is fully provided (this, of course, does not affect your right to withdraw from the Contract as a right from defective performance).
    • We thus expressly warn you that after registration on our website, you are not entitled to withdraw from the Contract within 14 days without giving a reason and request a refund of the paid price. This does not affect your consumer right to withdraw from the Contract as a right from defective performance.

VI. DURATION OF THE CONTRACT

1. The Contract becomes valid and effective at the moment of its conclusion. The Contract is concluded for an indefinite period.
2. Your user account within our website (and thus the fulfillment of the Contract) may be temporarily suspended by us due to your breach of obligations arising from these GTC, legal regulations, or because you express yourself vulgarly to other parents or children or do not fulfill the agreed obligations arising from this Contract.
3. The Contract may terminate:
   • by cancellation of the user account by you; you are entitled to cancel the user account at any time for any reason; your user account will be deactivated within 30 days of your request for its cancellation submitted via e-mail to the address listed in the header of the GTC;
   • by cancellation of the user account by us; we are entitled to cancel the user account due to withdrawal from the Contract on our part according to Article V, paragraph 16.3. of the GTC, or alternatively in the event that you do not use your user account for more than 1 year.
4. Please note that the termination or suspension of the Contract does not affect our right to the price of services and to the enforcement of any compensation for damage or any other harm you have caused us.

VII. DISPUTE RESOLUTION

1. The Contract is governed by Czech law. Any disputes arising in connection with the Contract will be decided with final validity by the general courts of the Czech Republic according to the laws of the Czech Republic.
2. As a consumer, you have the right to out-of-court dispute resolution at the Czech Trade Inspection Authority. Detailed information on the conditions of out-of-court dispute resolution can be found at www.coi.cz. In the case of purchasing a service over the internet, you can also use the online dispute resolution platform to resolve the resulting dispute – more detailed information on the conditions of online dispute resolution can be found at http://ec.europa.eu/odr.
3. We undertake to resolve all disputes arising in connection with the Contract with each other primarily out of court.

VIII. PERSONAL DATA PROTECTION

1. During individual activities, we take photos and videos in which your children may also appear. We subsequently share these materials only with the parents of the children who participated in the given activity. We always require your prior written consent to take and use these materials. If you do not grant consent or refuse to grant it, your child will not be included in the production of these materials.
2. Detailed information on personal data protection can be found in the Privacy Policy.

IX. DELIVERY

1. We will deliver all written correspondence to each other via electronic mail. You will deliver to us at the e-mail address listed in these GTC. We will deliver to you at the e-mail address listed in your user account.

X. FINAL PROVISIONS

1. Rights and obligations not regulated by these GTC are governed by the CC (Civil Code) and other generally binding legal regulations. In case of any questions, do not hesitate to contact us directly via e-mail or phone listed in the introduction of the GTC; we will be happy to answer everything for you.
2. The Contract and these GTC, which are part of it, contain the complete agreement of the parties and replace all previous agreements concerning the same subject.
3. The current version of the GTC is always available on the website. Our contact details are listed on the website and in the introduction of the GTC.
4. Please note that the Contract may or may not be archived by us in any form; however, it is not available to you, even upon request.

These GTC become valid and effective on the 18th. 1. 2026.